Terms & Conditions / Privacy Policy
Terms & Conditions
Last Updated: December 1st 2025
Welcome to Elephant Eye EMDR (“we,” “us,” “our”). By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use this website.
1. Use of Website
This website is intended for informational purposes only.
You agree to use the website only for lawful purposes and not for any unauthorized, harmful, or disruptive activities.
You must not use this website in any way that could impair its functionality or harm others.
2. Mental Health Information Disclaimer
All content on this website, including articles, blog posts, videos, and service descriptions, is for general informational and educational purposes only.
The content does not substitute professional psychological, psychiatric, or medical advice.
Engaging with the website or sending an inquiry does not establish a therapist-client relationship.
3. Therapy Services
EMDR therapy services are provided by qualified and licensed professionals.
Services are subject to professional guidelines, codes of ethics, and licensing body regulations in the jurisdiction where services are delivered.
Therapy outcomes are not guaranteed. Individual results may vary.
4. Booking & Cancellation
Appointments may be booked through our contact form, email, or booking platform .
Cancellations typically require at least 24/48 hours notice.
Late cancellations or missed appointments may be subject to a fee.
5. Fees & Payment
Fees are communicated at the time of booking or upon inquiry.
All therapy session fees must be paid as outlined in your service agreement or invoice.
Receipts may be provided for insurance or reimbursement purposes, where applicable.
We make no guarantee that services are covered by your insurance provider.
6. Privacy & Confidentiality
We are committed to protecting your personal information in accordance with applicable privacy laws (PHIPA, PIPEDA, or regional equivalents).
Personal information collected through forms or inquiries is used solely for scheduling, communication, or delivery of services.
For full details, please refer to our Privacy Policy.
7. Intellectual Property
All content on this website—including logos, graphics, text, images, and resources—is the property of Elephant Eye EMDR, unless otherwise stated.
You may not copy, reuse, distribute, or modify any content without prior written permission.
8. Third-Party Links
Our website may contain links to external websites or resources.
We are not responsible for the content, practices, or policies of external websites.
9. Limitation of Liability
To the fullest extent permitted by law, Elephant Eye EMDR and its practitioners are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or reliance on its content.
Use of this website is at your own risk.
10. No Emergency Services
Our services are not suitable for crisis or emergency situations.
If you are in crisis or need immediate help, please call 911, contact local emergency services, or go to the nearest emergency department.
Additional resources may include local crisis lines or mental health support services.
11. Termination of Use
We reserve the right to restrict or terminate website access for any user who violates these Terms & Conditions.
12. Changes to Terms
We may update these Terms & Conditions periodically. Continued use of the website after changes are posted constitutes acceptance of the updated terms.
13. Governing Law
These Terms & Conditions are governed by the laws of the Province of Ontario, and the laws of Canada.
Any disputes shall be resolved in the courts of that jurisdiction.
Privacy Policy
Last Updated: December 1st 2025
Elephant Eye EMDR (“we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of the personal information of our website visitors, clients, and all individuals who engage with our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Personal Health Information Protection Act (PHIPA).
1. Definition of Personal Information
“Personal Information” refers to any information that identifies an individual, such as:
Name, address, email, phone number
Date of birth or demographic information
Health history and mental health concerns
Payment and billing information
Insurance or referral information
Client session notes or therapeutic records (protected health information)
Any information submitted via contact forms or email
2. How We Collect Information
We collect personal information through the following means:
Website contact forms or booking inquiries
Email, phone, or messaging communications
Intake forms, consent forms, or therapy documentation
Virtual session platforms (e.g., Zoom, JaneApp, Owl Practice, etc.)
Billing, invoicing, and insurance documentation
Website cookies and analytics (non-identifiable user data)
We collect only the information necessary to provide therapy services, maintain records, and comply with regulatory requirements.
3. Use of Personal Information
Your information is used for the following purposes:
Scheduling and managing appointments
Providing EMDR and psychotherapy services
Creating and maintaining clinical records
Communicating with you about your care
Billing, payments, and insurance documentation (if applicable)
Treatment planning and progress monitoring
Compliance with professional and legal obligations
Improving website functionality or user experience (non-identifiable data)
4. Use of Digital Communication and Virtual Sessions
When using email, messaging, or video conferencing (e.g., Zoom), reasonable precautions are taken to protect privacy.
Virtual sessions are conducted using encrypted platforms compliant with professional privacy standards.
No audio or video session is recorded without explicit written consent.
5. Storage and Security
We take all reasonable steps to protect your personal information, including:
Secure electronic record storage (encrypted and password-protected)
Locked cabinets for physical records
Limited access to personal health information (authorized professionals only)
Compliance with licensing body record retention and security requirements
6. Confidentiality and Therapeutic Records
Therapy records are confidential and will not be shared unless:
You provide written consent
Required by court order/subpoena
There is concern about risk of harm to yourself or others
Required for insurance, legal, or regulatory purposes
All therapists are bound by their professional college and ethical codes of confidentiality.
7. Website Data, Cookies & Analytics
Our website may use cookies or analytics tools (such as Google Analytics) to collect anonymous information about site usage.
This data does not identify individuals and is used only to improve website content, layout, or functionality.
You can disable cookies through your browser settings if desired.
8. Third-Party Services
We may use secure third-party platforms for:
Virtual therapy sessions
Payment processing
Appointment booking
Email communication
We carefully select platforms that comply with appropriate privacy regulations and security protocols, but we cannot control external platforms entirely.
9. Access to Your Information
You have the right to:
✔️ Request access to your personal or health records
✔️ Request correction or updating of inaccurate information
✔️ Withdraw consent for use of your information (where legally permitted)
Requests can be made in writing to the contact details below.
10. Record Retention
Clinical records are retained for the length of time required by law and professional regulatory bodies (typically 7–10 years, depending on age and province). After this period, records will be securely destroyed.
11. Limitations of Internet Communications
While reasonable safeguards are used, communicating via email, forms, or online messaging has inherent risks. Sensitive health or therapy-related information should be shared through secure, approved methods when possible.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Information
If you have questions, concerns, or requests regarding your personal information or privacy, please contact:
Elephant Eye EMDR
708 16 Street East Owen Sound
info@elephanteyeemdr.com